Shipping policy

 

PACKING AND HAND OFF TIMES

I pack and process everything personally, and for the majority of the year, I work alone. I typically pack and send out orders twice a week, orders may be dropped off more often during slower sale periods. 

A note about Sales events and Holiday shopping seasons: During busy shopping seasons or popular sales events, your order may be packed within 6-10 business days and drop offs with the post office may only occur once or twice a week. I always try my best to shorten that fulfillment time by as much as possible, but I am usually processing orders on my own and by hand. Please give me some extra time to get to your orders during these times.

Some unforeseen events (such as bad weather) may delay your order being packed as well. All orders, are packed in the order with which they were placed unless the order is an "Express Shipping" or "International Tracked" order.

Fulfilled orders are usually sent to USPS twice a week or more often during slower sales periods. You will receive an email notification with a tracking code once your order has been packed unless the order was processed on the weekend, in which case, you will receive a notification Monday morning. If you do not receive this email, check your spam folder or get in touch with me to inquire about the status of your order.

Orders with Express Shipping will be moved to the front of the packing queue and will be packed within 1-2 business days and be sent USPS Priority (1-3 day service). Express Shipping is only offered for domestic orders.

AVERAGE PROCESSING TIMES

I work alone most of the time and process all orders by hand, so processing times may be impacted by sale events or peak shopping seasons. The following are average processing times for orders:

Non-Peak Shopping Season/No Sales Events

Standard Shipping (Domestic and Int'l): 3-5 business days
Express Shipping (Domestic Only): 1 day
Tracked International Shipping: 2-3 business days

Peak Shopping Season/Sales Events

Standard Shipping (Domestic and Int'l): 6-10 business days
Express Shipping (Domestic Only): 1 day
Tracked International Shipping: 2-4 business days

TRANSIT TIMES

Transit Time is the time it takes USPS or the postal carrier in your region to carry and deliver your package to you. I cannot estimate transit times for your parcel because they vary wildly from country to country, region to region and even from one post office to another. The only organization able to provide you with transit time estimates is your country's postal service. The following are general estimated transit times for regions around the world.

  • Canada: 2-6 weeks
  • Europe: 3-8 weeks
  • United Kingdom: 3-8 weeks
  • United States: 1-2 weeks
  • Mexico: 5-18 weeks
  • India: 4-12 weeks
  • Italy: 10-14 weeks
  • Australia, New Zealand and Oceania: 3-8 weeks
  • Asia Pacific: 3-8 weeks
  • Latin America and the Caribbean: 4-12 weeks
  • North Africa and the Middle East: 4-16 weeks

Some of the transit times above are very lengthy due to the speed and operation of the country's or region's postal system.

LONGER THAN NORMAL TRANSIT TIMES

Unfortunately, once a package leaves my hands or is transferred to USPS, I no longer have control over its journey. If your package appears to be taking longer than normal please get in touch with me. Most of the time, if an international package is taking longer than usual to reach you, it's because your country's customs service has selected it for inspection. Customs inspections can add 1-4 weeks to a package's transit time.

HOLIDAY SEASON TRANSIT TIMES

Once an order is passed off to USPS, I no longer have control over its speed or delivery method. During the Holiday season, you may find transit times for your parcel to be slower than normal, tracking codes may be less reliable as well. For USA customers, it's best to add 3-7 business days to your order if you need your package by a certain date. For International customers, you may need to add 2-4 weeks to your order if you need it by a certain date. If a package is time sensitive, please consider upgrading to Express shipping.

 

POSTAL HOLIDAYS

I keep my shop open during all holidays and will pack and send out orders as soon as the post office will accept them. I am limited by postal holidays, if your order happens to fall on one of those, your order will be sent to the post office the day after USPS accepts packages again. The following are common postal holidays that are observed by USPS...

  •  New Year's Day
  • Martin Luther King Jr. Day
  • President's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Columbus Day
  • Veterans Day
  • Thanksgiving Day
  • Christmas Day

INCLEMENT WEATHER

I'm located in Florida and severe storms may cause some delays in my ability to ship your order within the usual shipping window. In the event that I cannot ship your order on time, I will endeavor to let you know as soon as possible via. email and/or social media and will ship your order as soon as the storm clears out and the post office reopens.

EXPRESS SHIPPING

Express shipping is offered for USA/Domestic orders only. The Express Shipping option does not have a free tier. If chosen, your order will be moved to the front of the packing queue and sent out via. USPS Priority (1-3 day transit time).

OTHER UPGRADED SHIPPING

I can offer additional upgraded shipping options for domestic and international customers on a case-by-case basis. Please get in touch with me for options to upgrade the shipping on your purchase, however, keep in mind that international upgraded shipping options are very costly and only make sense if you have an order that is very large and time sensitive. In general, the following upgraded shipping options can be offered.

  • USPS Priority Express (1-2 day transit time) (USA Only)
  • UPS Next Day Air (USA Only)
  • UPS Standard (Int'l Only)
  • UPS Worldwide Express (Int'l Only)

Please Note: upgraded shipping options are not covered under the free shipping special. This means that even though your order may be above $35 (Domestic), $100 (Canada), or $150 (International), opting for an upgraded shipping option will require that you pay for the shipping upgrade regardless of your order total. Most of the shipping upgrades offered above can be very expensive, especially for international orders. I will do my best to make the package as small and light as possible to ensure the best pricing, but international upgraded shipping may only make sense if you have a very large order that is also time sensitive.

CUSTOMS

I declare the costs of the items on the customs forms as accurately as possible. Failure to declare accurate prices or falsely marking a commercial parcel as a gift on a customs form is illegal and can result in heavy fines or jail time. It is the customer's responsibility to pay any customs fees that may be charged on the package. This is non-negotiable.

For customers outside of the USA, you may receive notification from your postal authority when there is an outstanding customs fee. This is likely your parcel after it has been cleared by your customs service and the fee must be paid by you before your postal authority will deliver your parcel. If you do not pay the customs fee, your postal authority will re-route the package back to me. Unfortunately, customs fees are outside of my ability to control and are the jurisdiction of your country's customs service.

If your parcel is held for inspection by your country's customs service, it may be delayed in reaching you by 1-4 weeks depending upon the customs service inspecting it. I typically request international customers whose parcels are delayed to wait an additional 2-4 weeks to allow customs to finish their inspection and forward the package on to its destination.

MAIL FORWARDING SERVICES

I ship to mail forwarding services in the United States for International customers and often prefer to ship to mail forwarders. If you purchase a lot from online retailers, it may be a good idea to look into setting up a forwarding service for your purchases, especially if your national postal service is a bit unreliable. If you are an international customer with a mail forwarding service, please try to order using your mail forwarder as this can help prevent your parcel from getting lost, stuck in customs, or being delivered late. It will also allow you to pay and qualify for the USA (Domestic) shipping costs as well as meet the lower USA free shipping threshold.

Note: If you're ordering from a location that I've had problems shipping successfully to in the past, I will get in touch with you about using a shipping forwarding service. If you do not have a shipping forwarding service or cannot sign up with one, I will unfortunately have to refund and cancel the order.

TRACKING CODES

USPS provided tracking codes only work reliably within the United States. You can use the USPS tracking tool to find out where your parcel is located: USPS Tracking Tool

Though International orders may receive a tracking code, they are usually not accurate and are sometimes never updated once they leave the USA. For International customers, please do not rely on the provided tracking codes as an indication of where your parcel is in its journey. If you require a reliable tracking code as an international customer and you reside in one of these countries...

Canada, Australia, New Zealand, Belgium, Great Britain, Germany, France, Netherlands, Croatia, Denmark, Spain, Switzerland, South Korea, Japan, Israel and Brazil.

Please consider the International Tracked shipping option. If you do not reside in one of the countries above, and require tracking on your parcel, the only other options are to use a courier or USPS Priority Mail International. These services are very expensive, however, and aren't recommended unless your order has a very high value.