Shipping and Handling

This page covers my shipping times and estimated transit times for all orders. Please check this page for updated information about transit and shipping times to your country or region. I ship internationally and use USPS. USPS will typically hand off your parcel to the local or regional postal carrier where you live once it leaves the United States.

PACKING AND HAND OFF TIMES

I pack everything personally, and can only fulfill orders in the evenings. I typically pack and send out orders within 3-8 business days, sometimes during busy shopping seasons or popular sales events, your order may be packed within 4-10 business days, but I always try my best to shorten that fulfillment time by as much as possible. Some unforeseen events (such as bad weather) may delay your order being packed as well. All orders, are packed in the order with which they were placed unless the order is an "Express Shipping" order.

Fulfilled orders are usually sent to USPS the same day or early the next day once they are packed. You will receive an email notification with a tracking code once your order has been packed. If you do not receive this email, check your spam folder or get in touch with me to inquire about the status of your order.

Orders with Express Shipping will be moved to the front of the packing queue and will be packed within 1-2 business days and be sent USPS Priority (1-3 day service). Express Shipping is only offered for domestic orders.

TRANSIT TIMES

Transit Time is the time it takes USPS or the postal carrier in your region to carry and deliver your package to you. The following are estimated transit times for generalized regions around the world.

  • Canada: 2-6 weeks
  • Europe: 3-8 weeks
  • United Kingdom: 3-8 weeks
  • United States: 1-2 weeks
  • Mexico: 5-18 weeks
  • Australia, New Zealand and Oceania: 3-8 weeks
  • Asia Pacific: 3-8 weeks
  • Latin America and the Caribbean: 3-12 weeks
  • North Africa and the Middle East: 3-12 weeks

Some of the transit times above are very lengthy due to the speed and operation of the country's or region's postal system.

LONGER THAN NORMAL TRANSIT TIMES

I do my very best to pack and send out orders within my 3-8 business days shipping window. Unfortunately, once a package leaves my hands or is transferred to USPS, I no longer have control over its journey. If your package appears to be taking longer than normal please get in touch with me and I will attempt to find out where it is.

HOLIDAY SEASON TRANSIT TIMES

Once an order is passed off to USPS, I no longer have control over its speed or delivery method. During the Holiday season, you may find transit times for your parcel to be slower than normal. For USA customers, it's best to add 3-7 business days to your order if you need your package by a certain date. For International customers, you may need to add 2-3 weeks to your order if you need it by a certain date.

ECO-FRIENDLY PACKAGING

I offer eco-friendly packaging by request. If you would like me to minimize the amount of plastic or extra materials used when packing your order, please check the "Eco-Friendly Packaging" option at the bottom of your shopping cart window. Typically, my eco-friendly packaging options will leave out all plastics except for the poly bubble mailer, which is made of recycled materials and can be either recycled or re-used.

POSTAL HOLIDAYS

I keep my shop open during all holidays and will pack and send out orders as soon as the post office will accept them. I am limited by postal holidays, if your order happens to fall on one of those, your order will be sent to the post office the day after USPS accepts packages again. The following are common postal holidays that are observed by USPS...

  •  New Year's Day
  • Martin Luther King Jr. Day
  • President's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Columbus Day
  • Veterans Day
  • Thanksgiving Day
  • Christmas Day

INCLEMENT WEATHER

I'm located in Florida and severe storms may cause some delays in my ability to ship your order within the usual shipping window. In the event that I cannot ship your order on time, I will endeavor to let you know as soon as possible via. email and/or social media and will ship your order as soon as the storm clears out and the post office reopens.

TRACKING CODES

USPS provided tracking codes only work reliably within the United States. You can use the USPS tracking tool to find out where your parcel is located: USPS Tracking Tool

Though International orders may receive a tracking code, they are usually not accurate and are sometimes never updated once they leave the USA. For International customers, please do not rely on the provided tracking codes as an indication of where your parcel is in its journey. If you require a reliable tracking code as an international customer, please get in touch with me and we can arrange for a solution. :-)

EXPRESS SHIPPING

Express shipping is offered for USA/Domestic orders only. The Express Shipping option does not have a free tier. If chosen, your order will be moved to the front of the packing queue and sent out via. USPS Priority (1-3 day transit time).

OTHER UPGRADED SHIPPING

I can offer additional upgraded shipping options for domestic and international customers on a case-by-case basis. Please get in touch with me for options to upgrade the shipping on your purchase. In general, the following upgraded shipping options can be offered.

  • USPS Priority Express (1-2 day transit time)
  • UPS Next Day Air (USA Only)
  • UPS Standard (Int'l Only)
  • UPS Worldwide Express (Int'l Only)

Please Note: upgraded shipping options are not covered under the free shipping special. This means that even though your order may be above $35 (Domestic) or $60 (International), opting for an upgraded shipping option will require that you pay for the shipping upgrade. Most of the shipping upgrades offered above can be very expensive, especially for international orders. I will do my best to make the package as small and light as possible to ensure the best pricing.

CUSTOMS

I declare the costs of the items on the customs forms as accurately as possible. Failure to declare accurate prices or falsely marking a commercial parcel as a gift on a customs form is illegal and can result in heavy fines or jail time. It is the customer's responsibility to pay any customs fees that may be charged on the package. Unfortunately, customs fees are outside of my ability to control and are the jurisdiction of your country's customs service.

If your parcel is held for inspection by your country's customs service, it may be delayed in reaching you by 1-3 weeks depending upon the customs service inspecting it. I typically request international customers whose parcels are delayed to wait an additional 2-3 weeks to allow customs to finish their inspection and forward the package on to its destination. 

MISSING ORDER

If your tracking number states that the order was delivered, but it's not at your door then one of these scenarios might be the cause:

  • The carrier accidentally delivered your package to a neighbor. You can check with your neighbors to see if the package may have been mistakenly delivered to them instead. USPS, Canada Post and Royal Mail will usually ask you if you've done this step first.
  • The carrier attempted to deliver the package but was unable to. Usually your carrier will make another attempt on the next business day. Sometimes, you may also get a notice that lets you know the carrier couldn't make the delivery. Sometimes, the only thing to do is wait an additional business day to see if the package shows up.
  • The carrier attempted to deliver the package but there was something preventing them from doing so. You may get a notice from USPS to pick up your parcel and any other undelivered mail from your local post office. You should contact USPS for more information if this happens.
  • Your package was sent to the wrong address. Sometimes this happens if you have an outdated address for your account. Double check that the address was correct. If it is correct, USPS can be contacted to sort through the issue. If it was incorrect or outdated, please get in touch with me. Your package may still find its way to you or it may be returned to me. Unfortunately, we will typically need to wait a few weeks to see if it will reach you or return to me.
  • Delivery of your package was unsuccessful and USPS has already tried several times. This can happen for a variety of reasons, but normally in this case, the package will be sent back to me. If I get any return packages, I'll try my best to contact you via email to confirm a delivery address before I send it back to you.
  • Your package was stolen. If your package has been stolen, please file a mail theft case with USPS, they have a page about this here: Mail Theft via. USPS. Mail theft is a serious crime, so you should be certain that your mail was stolen before opening a case. After opening a theft case, please get in touch with me for a replacement to be sent out.
  • Your package is lost. Packages sometimes fall through the cracks of the postal system, whether is a sorting error or carrier issue. If you suspect your package is lost and you are within the USA, please give it 1-2 weeks to try to sort its way through the system and back to you. If, after 1-2 weeks, your parcel still hasn't arrive and appears to be lost, please get in touch with me. International customers who suspect lost packages may be asked to wait 2-3 weeks for the parcel to arrive. Most of my international packages do not have reliable tracking codes once they leave the USA, and customs may cause package delivery to be delayed. Typically, lost packages are just late packages that were held up by customs or the mail was mis-sorted and took a little longer to reach you than normal.

I will typically request we wait some additional time for parcels to give the postal service time to deliver or for customs to clear your package through their inspection. Sometimes the post office is running late with deliveries or may have accidentally misrouted your parcel and just needs some additional time to deliver it properly.

OTHER SHIPPING TOPICS

For more information about shipping, transit times, and more, please check out my Frequently Asked Questions page.