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This page covers my shipping times and estimated transit times for all orders. Please check this page for updated information about transit and shipping times to your country or region. I ship internationally and use USPS. USPS will typically hand off your parcel to the local or regional postal carrier where you live once it leaves the United States.
PACKING AND HAND OFF TIMES
I pack everything personally, and can only fulfill orders in the evenings. I typically pack and send out orders within 1-3 business days, sometimes during busy shopping seasons or popular sales events, your order may be packed within 3-10 business days, but I always try my best to shorten that fulfillment time by as much as possible. Some unforeseen events (such as bad weather) may delay your order being packed as well. All orders, are packed in the order with which they were placed unless the order is an "Express Shipping" order.
Fulfilled orders are usually sent to USPS within 1-2 business days. You will receive an email notification with a tracking code once your order has been packed. If you do not receive this email, check your spam folder or get in touch with me to inquire about the status of your order.
Orders with Express Shipping will be moved to the front of the packing queue and will be packed within 1-2 business days and be sent USPS Priority (1-3 day service). Express Shipping is only offered for domestic orders.
Transit Time is the time it takes USPS or the postal carrier in your region to carry and deliver your package to you. I cannot estimate transit times for your parcel because they vary wildly from country to country, region to region and even from one post office to another. The only organization able to provide you with transit time estimates is your country's postal service. The following are general estimated transit times for regions around the world.
Some of the transit times above are very lengthy due to the speed and operation of the country's or region's postal system.
MAIL FORWARDING SERVICES
I ship to mail forwarding services in the United States for International customers and often prefer to ship to mail forwarders. If you are an international customer with a mail forwarding service, please try to order using your mail forwarder as this can help prevent your parcel from getting lost, stuck in customs, or being delivered late.
LONGER THAN NORMAL TRANSIT TIMES
Unfortunately, once a package leaves my hands or is transferred to USPS, I no longer have control over its journey. If your package appears to be taking longer than normal please get in touch with me. Most of the time, if an international package is taking longer than usual to reach you, it's because your country's customs service has selected it for inspection. Customs inspections can add 1-4 weeks to a package's transit time.
HOLIDAY SEASON TRANSIT TIMES
Once an order is passed off to USPS, I no longer have control over its speed or delivery method. During the Holiday season, you may find transit times for your parcel to be slower than normal, tracking codes may be less reliable as well. For USA customers, it's best to add 3-7 business days to your order if you need your package by a certain date. For International customers, you may need to add 2-4 weeks to your order if you need it by a certain date. If a package is time sensitive, please consider upgrading to Express shipping.
I offer eco-friendly packaging by request. If you would like me to minimize the amount of plastic used when packing your order, please check the "Eco-Friendly Packaging" option at the bottom of your shopping cart window. Typically, my eco-friendly packaging options will leave out as many plastics as possible, but may still contain some plastic content either to protect the items or to provide some weatherproofing. Some items (ex. Planispheres, Astrolabes) are very delicate and may require a small amount of bubble wrap to ensure its safe journey to you.
In some cases, it may be necessary for me to use a poly bubble mailer to ship your items to you. Eco-Friendly packaging is not weatherproof or water-resistant. If there is a chance of your item coming in contact with moisture on its journey to you, I will still attempt to minimize the plastics used in your packaging, but you may receive your items in a poly mailer with some plastic content to protect your purchase.
I keep my shop open during all holidays and will pack and send out orders as soon as the post office will accept them. I am limited by postal holidays, if your order happens to fall on one of those, your order will be sent to the post office the day after USPS accepts packages again. The following are common postal holidays that are observed by USPS...
I'm located in Florida and severe storms may cause some delays in my ability to ship your order within the usual shipping window. In the event that I cannot ship your order on time, I will endeavor to let you know as soon as possible via. email and/or social media and will ship your order as soon as the storm clears out and the post office reopens.
Express shipping is offered for USA/Domestic orders only. The Express Shipping option does not have a free tier. If chosen, your order will be moved to the front of the packing queue and sent out via. USPS Priority (1-3 day transit time).
OTHER UPGRADED SHIPPING
I can offer additional upgraded shipping options for domestic and international customers on a case-by-case basis. Please get in touch with me for options to upgrade the shipping on your purchase. In general, the following upgraded shipping options can be offered.
Please Note: upgraded shipping options are not covered under the free shipping special. This means that even though your order may be above $35 (Domestic) or $85 (International), opting for an upgraded shipping option will require that you pay for the shipping upgrade regardless of your order total. Most of the shipping upgrades offered above can be very expensive, especially for international orders. I will do my best to make the package as small and light as possible to ensure the best pricing.
RETURNED PACKAGES (DOMESTIC)
Packages returned to me from within the USA can be re-shipped with signature confirmation. I will attempt to contact you and wait about a week to hear from you. If I don't hear from you within the specified time, I will refund, cancel the order and roll the items in the order back into my general stock.
RETURNED PACKAGES (INTERNATIONAL)
Packages returned to me from an International location will be refunded and cancelled. Unfortunately, shipping internationally from the USA is very expensive. So, re-shipping a parcel will sometimes cost me more than what was paid for the sale of the items.
You can help prevent your parcel from being returned to me by noting the possible customs fees that may be levied on your parcel. Customs fees are determined by your country's government and customs service and is the responsibility of the buyer or importer. Your national postal service may also attempt to phone you or send you a notification in the mail for an outstanding customs charge for a package, this customs charge must be paid within a certain timeframe or your parcel will be sent back to me or destroyed.
I declare the costs of the items on the customs forms as accurately as possible. Failure to declare accurate prices or falsely marking a commercial parcel as a gift on a customs form is illegal and can result in heavy fines or jail time. It is the customer's responsibility to pay any customs fees that may be charged on the package.
For customers outside of the USA, you may receive notification from your postal authority when there is an outstanding customs fee. This is likely your parcel after it has been cleared by your customs service and the fee must be paid by you before your postal authority will deliver your parcel. If you do not pay the customs fee, your postal authority will re-route the package back to me. Unfortunately, customs fees are outside of my ability to control and are the jurisdiction of your country's customs service.
If your parcel is held for inspection by your country's customs service, it may be delayed in reaching you by 1-4 weeks depending upon the customs service inspecting it. I typically request international customers whose parcels are delayed to wait an additional 2-4 weeks to allow customs to finish their inspection and forward the package on to its destination.
If your tracking number states that the order was delivered, but it's not at your door then one of these scenarios might be the cause:
I will typically request we wait some additional time for parcels to give the postal service time to deliver or for customs to clear your package through their inspection. Sometimes the post office is running late with deliveries or may have accidentally misrouted your parcel and just needs some additional time to deliver it properly.
FREE SHIPPING PROMOTION
Orders shipping to areas in the USA (including Hawaii, Alaska and some US Territories) will ship for free at $35. Orders shipping overseas (including Canada) will ship for free at $85, unless the order weighs more than 1lbs or 16oz, at which point the free shipping promotion will be removed and shipping will cost $20.
Unfortunately, international shipping is very expensive for heavy or large packages and sometimes shipping an order for free will actually cost more than the sale of the order itself.
USPS provided tracking codes only work reliably within the United States. You can use the USPS tracking tool to find out where your parcel is located: USPS Tracking Tool
Though International orders may receive a tracking code, they are usually not accurate and are sometimes never updated once they leave the USA. For International customers, please do not rely on the provided tracking codes as an indication of where your parcel is in its journey. If you require a reliable tracking code as an international customer, please get in touch with me and we can arrange for a solution. :-)
OTHER QUESTIONS AND TOPICS
For more information about pins, packaging, and more, please check out my Frequently Asked Questions page.